Reference

rajajago Privacy Policy, Clearly Explained

Our Privacy Policy explains what we collect when you open a rajajago account, use DANA or QRIS, and move between the lobby and your account area.

Account dataWallet recordsDevice detailsYour requests
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CONTACT PATHS

Privacy Questions Get A Clear Route

A direct support request is the quickest way to ask about your Privacy Policy rights, an account record or a wallet reference. We ask you to contact us from the account area where possible, because that helps us match your request to the correct profile without exposing details to another person. Include the email or phone detail linked to your account, the subject of your request and any relevant DANA, OVO, GoPay or QRIS receipt reference. We may ask for an account step to confirm identity before responding.

Team online

Account request

Use your signed-in account path for a data access, correction or deletion request. We may ask you to complete phone verification before discussing records connected with your profile.

Wallet record

For a DANA, OVO, GoPay or QRIS question, include the payment reference and status shown in your account. We use those details to locate the relevant wallet event.

Receipt check

If a payment receipt appears incomplete, send the receipt reference through account support. We can compare it with the stored status while limiting the details shared in the reply.

HANDLING DETAILS

Six Practical Privacy Commitments

We handle privacy as part of the account path rather than as a separate promise on a page.

Account data

We collect the details needed to create and maintain your account, including contact data and phone verification status.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account event can create a reference, amount and status record.

Device signals

Your browser, device and connection details can help us keep a session stable across mobile and desktop.

Cookies

Cookies may remember session state and selected settings so you do not repeat the same login step on every page.

Retention

We retain account, support and payment records only while they serve the stated account, security, dispute or legal purpose.

Your changes

You can ask us to access, correct or delete eligible personal data through account support.

Privacy Policy Questions From Indonesia

These Privacy Policy answers focus on the requests we expect when you create an account, use an Indonesian wallet or return to the lobby from a mobile device. They explain the practical next step without turning the policy into general platform copy. Where access or eligibility is discussed, it depends on local law, and we may need account verification before releasing or changing personal data.

The rajajago Privacy Policy covers account details, phone verification, device and connection data, cookies, support messages and payment records. This includes activity connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account steps when those details are needed for account or payment support.

Phone verification helps us confirm that the person requesting account access or personal data is connected with the account. It also gives support a practical account step when login status, wallet status or a request to change profile details needs checking.

Yes. The Privacy Policy covers payment references, statuses and receipt details created during DANA and QRIS use, as well as OVO, GoPay, bank transfer and virtual account activity. We use those records to investigate a payment question and match the correct account event.

We may collect browser, device and connection details that help keep your session working from login to the lobby and help us examine unusual access. The policy does not give us the contents of your personal device; it concerns technical signals linked to the account session.

Send a request through the signed-in account support path where possible, naming the data you want to access, correct or delete. Include your account contact detail and complete any identity step we request. We explain the result and any record that must remain for a valid purpose.

You can ask us to delete eligible personal data through account support. We first confirm your identity and check whether a record is still needed for account security, a payment dispute or a valid legal obligation. If some data must remain, we explain why.

Yes. Account access and eligibility depend on local law. Our Privacy Policy still explains how we handle the data connected with an account request, login, device session or payment status. Contact support if you need a policy answer for your circumstances in Indonesia.

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